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0;font-size:8px;letter-spacing:1.3px;color:#a9bf96}.cs-topline>span:first-child{display:flex;gap:8px;align-items:center}.cs-dialogue{text-align:center;padding:28px 25px 15px;min-height:106px}.cs-dialogue>span{font-size:7px;letter-spacing:1.5px;color:#a8c68b}.cs-dialogue p{font-size:19px;line-height:1.5;letter-spacing:-.4px;margin:10px auto 0;max-width:700px;color:#e0eed2}.cs-schematic{padding:25px 30px 32px;display:grid;grid-template-columns:100px 32px 135px 34px minmax(205px,1fr) 27px minmax(175px,.8fr);align-items:start;min-width:0;position:relative;background-image:radial-gradient(#748d5026 .8px,transparent .8px);background-size:19px 19px}.cs-source{padding-top:73px;text-align:center;min-width:0}.cs-source-icon{width:42px;height:42px;border:1px solid #677f4d;border-radius:10px;display:grid;place-items:center;background:#273a1c;margin:0 auto 14px;color:#bcd891}.cs-source-icon 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#59713c}.cs-branch>i{position:absolute;left:18px;right:0;height:1px;background:#59713c;top:0}.cs-branch>i:nth-of-type(2){top:80px}.cs-branch>i:nth-of-type(3){top:160px}.cs-branch>i:nth-of-type(4){top:240px}.cs-outcomes{display:flex;flex-direction:column;gap:10px;min-width:0}.cs-outcome{display:flex;gap:12px;align-items:center;text-align:left;border:1px solid #496436;border-radius:8px;background:#23351a;color:#c7deb1;padding:12px 13px;min-height:70px;width:100%;transition:background .25s,border-color .25s,opacity .25s;position:relative}.cs-outcome-icon{display:grid;place-items:center;flex-shrink:0;width:32px;height:32px;border-radius:8px;background:#364f25;border:1px solid #58743e;color:#bcd99c}.cs-outcome-icon svg{width:19px;height:19px}.cs-outcome b{display:block;font-size:12px;font-weight:500;line-height:1.3}.cs-outcome small{display:block;font-size:8px;line-height:1.6;margin-top:5px;color:#a5bd8d}.cs-outcome>em{font-size:9px;font-style:normal;color:#789d57;margin-left:auto;flex-shrink:0}.cs-outcome:hover{background:#2e4521;border-color:#8fb16b}.cs-outcome[aria-pressed=true]{background:#334d22;border-color:#c4eb91;box-shadow:0 0 24px #a4d95d10}.cs-outcome[aria-pressed=true]:after{content:'';position:absolute;left:-1px;top:14px;bottom:14px;width:3px;background:#d6fa81;border-radius:3px}.cs-outcome[aria-pressed=true] b{color:#e3ffd0}.cs-human-outcome{background:#332c1c;border-color:#766444}.cs-human-outcome .cs-outcome-icon{background:#574729;border-color:#8c7443;color:#e2c991}.cs-human-outcome small{color:#c0af89}.cs-human-outcome>em{color:#d9bb7c;font-size:17px}.cs-human-outcome[aria-pressed=true]{background:#4b3e25;border-color:#dec386;box-shadow:0 0 20px #e0bb6b12}.cs-human-outcome[aria-pressed=true]:after{background:#ead39e}.cs-outcome-legend{display:flex;flex-direction:column;gap:6px;font-size:7px;line-height:1.5;color:#a4b78e;padding:4px 2px 0}.cs-outcome-legend>span:last-child{color:#c2b18c}.cs-human-link{height:2px;background:#9b814c;align-self:start;margin-top:274px;position:relative;opacity:.3;transition:opacity .4s}.cs-human-link i{height:6px;width:6px;border-radius:50%;background:#e5c78b;position:absolute;top:-2px;animation:cs-packet 1.4s linear infinite}.cs-human-link b{position:absolute;right:0;top:-9px;font-size:14px;font-weight:400;color:#d3b779}.cs-team{margin-top:146px;border:1px solid #837248;border-radius:9px;background:#302d1e;overflow:hidden;transition:border-color .4s,background .4s}.cs-team-top{padding:15px 14px 13px;border-bottom:1px solid #635737;position:relative}.cs-team-top>span{display:grid;place-items:center;height:29px;width:29px;border:1px solid #83704a;border-radius:7px;color:#d7c599;margin-bottom:11px}.cs-team-top svg{width:19px;height:19px}.cs-team-top>b{display:block;font-size:13px;font-weight:500;color:#eadcbb}.cs-team-top>small{display:block;font-size:8px;color:#bdaf8d;margin-top:5px}.cs-agent-grid{display:grid;grid-template-columns:repeat(10,1fr);gap:5px;padding:15px 14px}.cs-agent-grid i{height:6px;width:6px;justify-self:center;background:#b7a473;border-radius:50%;opacity:.65;transition:opacity .5s,background .5s}.cs-team-state{padding:0 14px 15px}.cs-team-state>span{display:block;font-size:6px;letter-spacing:.7px;color:#bbaa80}.cs-team-state>strong{display:block;font-size:10px;font-weight:500;line-height:1.5;color:#ecddb9;margin:8px 0 7px}.cs-team-state>small{display:block;font-size:8px;line-height:1.6;color:#c2b390}.cs-stage[data-scene="4"] .cs-human-link,.cs-stage[data-scene="5"] .cs-human-link{opacity:1}.cs-stage[data-scene="4"] .cs-team{background:#413923;border-color:#d8be7f;box-shadow:0 0 28px #ddbf6e12}.cs-stage[data-scene="4"] .cs-agent-grid i,.cs-stage[data-scene="5"] .cs-agent-grid i{opacity:1;background:#d9bf7f}.cs-stage[data-scene="1"] .cs-outcome:not([aria-pressed=true]),.cs-stage[data-scene="2"] .cs-outcome:not([aria-pressed=true]),.cs-stage[data-scene="3"] .cs-outcome:not([aria-pressed=true]),.cs-stage[data-scene="4"] .cs-outcome:not([aria-pressed=true]){opacity:.5}.cs-stage[data-scene="1"] .cs-branch>i:nth-of-type(1),.cs-stage[data-scene="2"] .cs-branch>i:nth-of-type(2),.cs-stage[data-scene="3"] .cs-branch>i:nth-of-type(3){height:2px;background:#c7e799;box-shadow:0 0 10px #bbe67540}.cs-stage[data-scene="4"] .cs-branch>i:nth-of-type(4){height:2px;background:#dfc58a}.cs-evidence{display:flex;align-items:center;gap:12px;border-top:1px solid #3d552b;padding:18px 25px;background:#203116}.cs-evidence-icon{height:31px;width:31px;flex-shrink:0;display:grid;place-items:center;border:1px solid #608248;border-radius:8px;color:#c6e4a6;background:#304622}.cs-evidence svg{height:18px;width:18px}.cs-evidence strong{font-size:11px;font-weight:500;color:#d6edbf;display:block}.cs-evidence div>span{font-size:9px;color:#a6bc90;line-height:1.6;display:block;margin-top:5px}.cs-sample{margin-left:auto;white-space:nowrap;font-size:6px;letter-spacing:1px;color:#91ad77}.cs-feedback{display:flex;align-items:center;gap:13px;padding:19px 25px;background:#16220f;border-top:1px dashed #5d7541;transition:background .5s}.cs-loop-icon{width:31px;height:31px;border:1px solid #476831;border-radius:50%;display:grid;place-items:center;color:#9fca70;flex-shrink:0}.cs-loop-icon svg{height:18px;width:18px}.cs-feedback-copy>strong{display:block;font-size:11px;font-weight:500;color:#bfd8a2}.cs-feedback-copy>span{font-size:8px;color:#a0b58a;display:block;line-height:1.5;margin-top:5px}.cs-loop-steps{display:flex;align-items:center;gap:14px;margin-left:auto;font-size:9px;color:#a3c383}.cs-loop-steps 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button{position:relative;display:flex;flex-direction:column;align-items:start;gap:7px;text-align:left;padding:0 0 14px;min-height:44px;border:0;background:none;color:#a6be90;font-size:8px;line-height:1.4}.cs-timeline small{font-size:7px;color:#77975e}.cs-timeline button[aria-pressed=true]{color:#e1fdc7}.cs-timeline button[aria-pressed=true] small{color:#c2e49c}.cs-timeline i{position:absolute;left:0;right:0;bottom:0;height:2px;background:#425b2e}.cs-timeline i:after{content:'';display:block;height:100%;width:var(--progress,0%);background:#d6fa81}.cs-timeline button[aria-pressed=true] i{background:#8eaf62}#cs-replay{width:35px;height:35px;flex-shrink:0;border-radius:50%;border:1px solid #516e39;color:#c4df9f;background:none;font-size:22px}.cs-summary{display:grid;grid-template-columns:1fr 1fr;gap:45px;margin-top:27px}.cs-summary div>span{font-size:8px;letter-spacing:1.5px;color:#9ebb81}.cs-summary h4{font-size:25px;font-weight:500;letter-spacing:-.8px;line-height:1.25;margin:13px 0 0;color:#e2efcf}.cs-summary p{font-size:12px;color:#aec39c;line-height:1.85;margin:0}.cs-value{display:grid;grid-template-columns:repeat(3,1fr);gap:30px;padding-top:28px;margin-top:30px;border-top:1px solid #3c512b}.cs-value article>span{font-size:8px;letter-spacing:1.3px;color:#b8d492}.cs-value p{font-size:12px;line-height:1.7;color:#a5ba91;margin:12px 0 0}.cs-disclaimer{font-size:9px;line-height:1.75;color:#8fa97c;margin:25px 0 0}#collections-story button:focus-visible{outline:2px solid #d6fa81;outline-offset:4px}#collections-story:not(.cs-playing) *,#collections-story.cs-suspended *{animation-play-state:paused!important}@keyframes cs-queue{0%,100%{opacity:.45;transform:translateX(0)}50%{opacity:1;transform:translateX(3px)}}@keyframes cs-packet{from{left:0;opacity:0}20%{opacity:1}80%{opacity:1}to{left:90%;opacity:0}}@keyframes cs-pulse{from{transform:scale(.8);opacity:.7}to{transform:scale(1.12);opacity:0}}@keyframes cs-wave{to{transform:scaleY(.3);opacity:.4}}@keyframes cs-turn{to{transform:rotate(360deg)}}
@media(min-width:1450px){.cs-schematic{padding:30px 42px 40px;grid-template-columns:110px 43px 150px 46px minmax(230px,1fr) 38px minmax(195px,.8fr)}.cs-outcome b{font-size:13px}.cs-outcome small{font-size:9px}.cs-call-window>small{font-size:8px}.cs-team-top>b{font-size:15px}.cs-team-state>strong{font-size:12px}.cs-agent-grid i{height:7px;width:7px}.cs-evidence div>span{font-size:10px}}
@media(max-width:1100px){.cs-schematic{grid-template-columns:80px 22px 110px 23px minmax(180px,1fr) 18px minmax(145px,.8fr);padding:23px 20px 28px}.cs-outcome{padding:12px 10px;gap:8px}.cs-outcome b{font-size:11px}.cs-outcome small{font-size:7px}.cs-outcome-icon{height:27px;width:27px}.cs-outcome-icon svg{height:17px;width:17px}.cs-outcome em{font-size:7px}.cs-team-top{padding:13px 10px}.cs-agent-grid{padding:13px 9px;gap:4px}.cs-agent-grid i{height:5px;width:5px}.cs-team-state{padding:0 10px 13px}.cs-team-top>b{font-size:11px}.cs-team-state>small{font-size:7px}.cs-core{height:100px;width:100px}.cs-source>strong{font-size:12px}.cs-source>span{font-size:7px}.cs-call-window>b{font-size:15px}.cs-branch:before{left:10px}.cs-branch>span{width:11px}.cs-branch>i{left:11px}.cs-feedback{gap:10px;padding:18px 20px}.cs-loop-steps{gap:9px;font-size:8px}.cs-context>span{font-size:7px}.cs-heading h3{font-size:42px}.cs-controls{gap:15px}.cs-play{min-width:125px;font-size:10px;padding:11px}.cs-timeline{gap:9px}.cs-timeline button{font-size:7px}}
@media(max-width:850px){.cs-heading h3{font-size:36px}.cs-heading p{font-size:12px}.cs-topline{font-size:6px;padding:18px 18px 0;letter-spacing:.9px}.cs-dialogue{padding:23px 20px 15px}.cs-dialogue p{font-size:17px}.cs-schematic{grid-template-columns:minmax(0,1fr) 40px minmax(0,1fr);gap:0;padding:18px 23px 25px}.cs-source{grid-column:1;padding:13px 15px 0;align-self:center}.cs-source>strong{font-size:16px}.cs-source>span{font-size:9px}.cs-source-icon{width:42px;height:42px}.cs-queue{max-width:115px;margin:15px auto 0;gap:5px}.cs-queue>div{height:17px}.cs-inbound{grid-column:2;grid-row:1;margin:0;align-self:center}.cs-agent{grid-column:3;grid-row:1;padding:0}.cs-core{margin-bottom:9px}.cs-call-window{max-width:160px;margin:12px auto 0;padding:11px 8px}.cs-call-window>b{font-size:17px}.cs-call-window>small{font-size:8px}.cs-agent>strong{font-size:18px}.cs-branch{grid-column:3;grid-row:2;height:32px;width:1px;margin:12px auto 0;border-left:1px dashed #86a561}.cs-branch:before,.cs-branch>span,.cs-branch>i{display:none}.cs-outcomes{grid-column:1/-1;grid-row:3;display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:8px}.cs-outcome{min-height:82px;padding:14px 12px;gap:10px}.cs-outcome b{font-size:12px}.cs-outcome small{font-size:8px}.cs-outcome-icon{height:30px;width:30px}.cs-outcome>em{display:none}.cs-outcome-legend{grid-column:1/-1;font-size:9px;gap:6px;padding:8px 0}.cs-human-link{grid-column:3;grid-row:4;margin:8px auto 0;height:30px;width:1px;border-left:1px dashed #c6a969;background:none}.cs-human-link i{display:none}.cs-human-link b{right:-5px;top:17px;transform:rotate(90deg)}.cs-team{grid-column:1/-1;grid-row:5;margin:8px 0 0;display:grid;grid-template-columns:1fr 1fr;align-items:center}.cs-team-top{border:0;padding:17px}.cs-team-top>span{float:left;margin:2px 12px 0 0}.cs-team-top>b{font-size:13px}.cs-team-top>small{font-size:9px}.cs-agent-grid{padding:17px 18px;gap:6px}.cs-agent-grid i{height:6px;width:6px}.cs-team-state{grid-column:1/-1;border-top:1px solid #635437;padding:14px 17px}.cs-team-state>span{font-size:7px}.cs-team-state>strong{font-size:12px}.cs-team-state>small{font-size:9px}.cs-evidence{padding:17px 20px}.cs-evidence strong{font-size:11px}.cs-evidence div>span{font-size:9px}.cs-sample{display:none}.cs-feedback{flex-wrap:wrap;padding:20px;gap:12px}.cs-feedback-copy>strong{font-size:12px}.cs-feedback-copy>span{font-size:9px}.cs-loop-steps{width:100%;justify-content:space-between;margin:5px 0 0;padding-top:14px;border-top:1px solid #42602d;font-size:10px}.cs-controls{flex-wrap:wrap;gap:16px;padding:18px 0}.cs-play{order:1;min-width:145px;font-size:11px}.cs-timeline{order:3;flex-basis:100%;gap:10px}.cs-timeline button{font-size:8px;min-height:48px}#cs-replay{order:2;margin-left:auto}.cs-summary{grid-template-columns:1fr;gap:16px}.cs-summary h4{font-size:24px}.cs-summary p{font-size:12px}.cs-value{gap:20px}.cs-value article>span{font-size:7px}.cs-value p{font-size:11px}}
@media(max-width:450px){.cs-heading h3{font-size:32px;letter-spacing:-1.6px}.cs-heading p{font-size:11px}.cs-topline{font-size:5px;letter-spacing:.6px;padding:17px 13px 0;gap:12px}.cs-topline>span:first-child{gap:5px}.cs-dialogue{padding:22px 17px 10px;min-height:118px}.cs-dialogue>span{font-size:6px;letter-spacing:1px}.cs-dialogue p{font-size:15px}.cs-schematic{padding:15px 14px 22px;grid-template-columns:minmax(0,1fr) 25px minmax(0,1fr)}.cs-source{padding:10px 5px 0}.cs-source>strong{font-size:14px}.cs-source>span{font-size:8px}.cs-core{height:88px;width:88px}.cs-core-icon{height:64px;width:64px}.cs-agent>strong{font-size:17px}.cs-agent>span{font-size:8px}.cs-call-window>span{font-size:5px}.cs-call-window>small{font-size:7px}.cs-call-window>b{font-size:16px}.cs-queue{max-width:95px}.cs-queue span{width:36px}.cs-outcomes{grid-template-columns:1fr;gap:8px}.cs-outcome{min-height:70px;padding:12px 14px}.cs-outcome b{font-size:13px}.cs-outcome small{font-size:9px}.cs-outcome-icon{width:32px;height:32px}.cs-outcome em{display:block;font-size:9px}.cs-outcome-legend{font-size:8px}.cs-team-top{padding:13px}.cs-team-top>span{display:none}.cs-team-top>b{font-size:12px}.cs-team-top>small{font-size:8px}.cs-agent-grid{padding:15px 12px;gap:4px}.cs-agent-grid i{height:5px;width:5px}.cs-team-state{padding:13px}.cs-evidence{padding:16px 14px;align-items:start;gap:9px}.cs-evidence strong{font-size:10px}.cs-evidence div>span{font-size:8px}.cs-evidence-icon{height:26px;width:26px;border-radius:6px}.cs-feedback{padding:17px 14px}.cs-feedback-copy>strong{font-size:10px}.cs-feedback-copy>span{font-size:8px}.cs-loop-steps{font-size:9px;gap:7px}.cs-loop-steps b{font-size:12px}.cs-timeline{grid-template-columns:repeat(3,1fr);gap:13px}.cs-timeline button{font-size:9px;min-height:43px}.cs-summary h4{font-size:22px}.cs-value{grid-template-columns:1fr;gap:23px}.cs-value p{font-size:12px;max-width:300px;margin-top:9px}.cs-value article>span{font-size:8px}.cs-disclaimer{font-size:8px}}
@media(prefers-reduced-motion:reduce){#collections-story *{animation:none!important;transition:none!important}}